AI Intelligence LIVE customer support lets members submit, review, and manage help requests without leaving the platform. Open the floating Support button, describe the issue, and send a ticket to receive an immediate AI-assisted response. You can then visit your ticket list to check status, read replies, add information, or review earlier requests.
Written by James Vernon· Last updated 18 September 2026
AI Intelligence LIVE includes a fully integrated, AI-powered customer support system. Submit a support ticket in seconds using the floating Support button on any page, get an instant AI-generated response, and track all your tickets in one place — no email back-and-forth required.
Every page on AI Intelligence LIVE has a floating Support button in the bottom-right corner — a blue circle with a headphones icon. It's always visible and accessible no matter where you are in the app.
Floating support button
appears on every page
Click the floating button, enter your subject and describe your issue. Works with or without being logged in.
Our AI instantly categorizes your ticket, searches the knowledge base, and generates a tailored response.
For common issues (account access, billing, credits), the system attempts an automatic fix before human review.
If the AI can't resolve it, your ticket is escalated to the support team with full context already attached.
Every ticket receives an AI-generated response in seconds — routed through our multi-model AI system — before any human review.
The AI searches a built-in knowledge base of common questions, platform guides, and known solutions to give you accurate answers.
Common issues like credit sync problems, membership status, and email verification can be fixed automatically without waiting.
The system detects your emotional state from your message and adjusts the tone and priority of the response accordingly.
All tickets are tracked against SLA targets. Response time goals are 15 minutes for critical issues, 2 hours for standard tickets.
After your ticket is resolved, you'll be invited to rate the support experience — helping us continuously improve.
Every ticket you submit is saved in your My Tickets dashboard. Log in and navigate to Support → My Tickets to view all your open and resolved tickets, read responses, and track status updates in real time.
Ticket submitted and awaiting or receiving a response.
Issue was resolved — either automatically or by the support team.
Complex issue forwarded to a human support agent for personal attention.
The support system handles all types of issues. The AI automatically categorizes each ticket to route it correctly:
Login problems, password resets, email verification, account settings
Payment issues, subscription upgrades/cancellations, billing questions
Credits not showing, purchase issues, credit refunds, usage questions
Report access, subscription status, missing reports, library questions
Executive briefing errors, analyst report issues, multi-article reports
Post issues, topic questions, membership access, forum navigation
Page errors, loading problems, feature not working, browser issues
Feature requests, suggestions, general questions about the platform
E.g., "Credits not updating after Stripe payment" instead of "Credits issue"
Mention what you clicked, what you expected, and what actually happened
Copy/paste any error text you see — it helps the AI identify the exact issue
Whether you're a free member, forum subscriber, or AI Trends subscriber
For multiple issues, create separate tickets so each gets proper attention
You'll receive a confirmation email with your ticket number for easy reference
No — you can submit a support ticket without being logged in. Just enter your email address in the support form and we'll tie your ticket to your account when found.
The AI generates an instant response within seconds of submission. For critical issues (account locked, payment failure), our SLA target is a human review within 15 minutes. Standard issues are reviewed within 2 hours.
If the AI response doesn't resolve your issue, your ticket is automatically escalated to the human support team. You can also reply to your ticket asking for human review.
Log in and go to My Tickets from the support menu. All your tickets — open, resolved, and escalated — are listed there with full conversation history.
Yes. The auto-fix engine can handle many common issues such as credit balance sync, email verification status, membership status mismatches, and some billing corrections without requiring human intervention.
No — there's no limit on support tickets. Submit as many as you need. Each ticket is handled independently and tracked separately.
Need help right now? Use the floating support button on any page, or click below to open a ticket.
Open a Support Ticket